Frequently Asked Questions
Everything you need to know about shopping with Catalyst Pet.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I determine the right size for my pet?
Each product page features a detailed size chart. We recommend measuring your pet's neck, chest, and length to ensure the most comfortable fit for our fashion collections.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably made?
Yes, Catalyst Pet is committed to ethical manufacturing. Our fashion line uses eco-friendly fabrics and non-toxic dyes to ensure safety for your pet and the planet.